New PDF release: A Handbook of Information Technology

By Charlton, Mark.

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Funding: local government grant-aided, donations, etc. — Special facilities: foreign languages spoken, access and facilities for people with disabilities, photocopying or fax service, escort, advocacy, etc. g. bus route numbers, underground line and station, etc. — Date information was obtained and/or last updated or checked. These two lists represent most of the facts that a community information service might need to know about an organization or service. In practice, depending on the scope of your service, it may not be necessary to include all the fields in the questionnaire.

Information, the Life Blood 41 There are other types of ‘soft’ information that your service might need to collect, for example halls for hire, places of local worship, accommodation, ‘What’s-on’ events, local industry. The procedure is much the same: — Decide what information you need to know. — Devise a standard format or list of questions to ask. — Identify possible sources of information. — Decide which method or methods to use to collect the information: telephone, personal visit, postal questionnaire, press advert, etc.

For those with computerized databases the process is simpler as just the one record has to be updated. Don’t forget to change the date the information was last checked or updated. ‘Hard’ Information As well as the database, most information services will need a certain amount of ‘hard’ information to answer enquiries. Short, unrecorded or inadequately recorded items of ‘hard’ information, as we have already seen, can be incorporated into the database. However, the majority of hard information will usually be found in one or more of the vast range of print forms, starting from locally produced free broadsheets to extremely expensive multi-volumed loose-leaf reference works.

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A Handbook of Information Technology by Charlton, Mark.

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